![]() ![]() If you still don’t know how to login, google your router and look for a user guide.Login information: If you don’t know what it is, it is possibly:.If you know how to log into your router, your router will list everything that is connected.See how many devices are connected to your internet. ![]() If this has not been done, look into getting it done There is a way to make it static instead of dynamic, meaning it will stay the same and not change anymore.If you don’t know what the IP Address for your recorder is…that’s okay! Most people don’t.Make sure the local IP address for the recorder is the same IP address the router is tell it to go to.You should set up our router to forward ports (80,8000, and 8554) to the NVR (Like a forwarding/phone extension system, and using TCP not UDP).Anything that connects to your router, the router gives it a specific local IP address that is unique to your local network.Port forwarding: Your router sends information from a certain port to do a specific function.The router tells the camera phone app where to go to get the information (Tells the app to get the information from the NVR) Router is the “gatekeeper” to tell where information should go to. If it’s not the same, click on the “edit: button on the top right and change it to your public IP address. Google “ What is my IP address” and check to make sure the IP address on Google matches the IP address on your app.then click the arrow on the right and it will take you to details where you can see your IP address.click the icon on the top left (squares.Open the camera phone app on your smartphone (This app might change).Because of this, if your camera phone app stops working, you first want to check if your IP address has changed. So u nless you are paying the internet provider, the internet provider can change the IP address whenever they want. Every internet connection in the world has its own IP address. If you didn’t change anything and it stopped working, it might be because your IP address changed. What do you do? Don’t panic! Here are a few steps to take to troubleshoot the problem.ĭid you get a new router or internet service? If so, you will need to set up your router to forward to your DVR so your camera phone app will work again. You can go ahead and log in and here is the DVR interface.In How to, Video Surveillance and Security Camerasīy Jacob Menke 0 Comments Why Can’t I See My Camera From My Phone App Anymore Give it a few seconds to load and then after that it will show the Web Service interface. Next you will get the Google Chrome Security Warning window, click on “Install” here. So click on the blue/yellow notification barĪnd then click on “Install this add-on for all users on this computer. If you put your mouse there it says “Switch between IE and Chrome.” So when it’s on it is using Chrome natively when you click on it and it goes “Off” and it shuts down like this, it has now switched to Internet Explorer and now I can download the ActiveX controls from Google Chrome. I have a DVR now right here at my location so I’m going to put the IP address then hit “Enter.” Right now it’s not going to show anything. So what you have to do is this: Once you have this “Off” you can enter the IP of your DVR in the address box. ![]() This is very easy and very intuitive tool that will allow you to access your DVR from Chrome. So that’s the cool feature right there that you don’t have to mess around to access your DVR from Internet Explorer if you are a Google Chrome user like I am. So you see you can switch from Internet Explorer to Chrome within the same interface of Chrome. When it’s “On” that means it’s using Google Chrome and when it’s off it is using Internet Explorer. You will see this little icon right here: We’ll add the extension to Chrome right now it says “Chrome IE is now installed:” So click on it, then click on “Add to Chrome” So we’re going to do a search for Internet Explorer Chrome or IE Chrome and under results you may have to scroll down to see this web site.Ĭlick on it and you’re gonna scroll down here and install this tool, it’s called “Chrome IE.” First you have to configure Internet Explorer and then you go to Google Chrome and install the emulator. You always have to change to Internet Explorer mode and allow the ActiveX controls to install or it’s not going to work. Now what we are going to do is go to Google Chrome. ![]() Then click “OK” then “Yes” and apply the changes. Next, scroll down until you see “Download unsigned ActiveX controls” and set it up as “Prompt” ![]()
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